For: Business Professionals
What consumers love and hate about complaint handling
query_builder 13:00 - 13:30
place Seminar Hall 2
card_travel Seminar
mic English
What consumers love and hate about complaint handling
Helen will share stories and anecdotes from consumers about what they love and hate about customer service and complaint handling. You'll discover how not to fall into these traps and offer more in your customer-facing business. Helen will also share tips on how to look after your staff so that they look after your customers, and how you can exceed customer expectations – with positive examples of when big and small businesses have done this.

Challenge what you currently do. Develop and improve how you treat past, present and future customers and how you can make the experience better for them.

You will learn how to:
  • Maintain and increase customer loyalty
  • Reduce complacency among staff and improve their productivity
  • Future proof the sales process
  • Keep your customers coming back for more of the same excellent service. 
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