Flightdeck is a highly effective Customer Relationship Management (CRM) system which is used in organisations of various types across the country. CRM is about managing relationships with customers and others, bringing together all related information so that you can manage these relationships effectively, making them as mutually beneficial as possible.
CRM is not just about software, it is an operational strategy designed to reduce costs and increase profitability through improving the customer experience.
Organisations we work with are often frustrated that they lose contact with customers or other individuals or fail to communicate well with their target audience. In today’s competitive environment, improving customer loyalty needs to be at the forefront of any strategy for the future.
A customer needs to feel that they are valued and that they have a significant relationship with you. They need to feel that they have something to lose if their association with you deteriorates. It takes time and effort to build up customer loyalty so that managing customer relationships needs to be a systematic and routine part of your operations.
Having invested your time, effort and resources in attracting a new customer, it makes total sense to put modest resources into retaining that customer.
If any of this sounds familiar or if you think that you might benefit from talking to a company who specialises in these and similar areas please come and see us on Stand A28
Telephone: 01743 452390
Seminars & Workshops
Seminar Hall 1
Seminar Hall One is definitely not to be missed, as we are featuring speake... Read More
Seminar Hall 2
Seminar Hall Two hosts seminars throughout both days of the show, covering ... Read More
Seminar Hall 3
We couldn't fit all of the fantastic seminars in just two halls, so we have... Read More
The British Business Bank Finance Zone
In association with ICAEW. Find the funding you needFunding a new venture ... Read More
BNI Facilitated Networking Area
Networking is quite literally the best way to build a better business. Bus... Read More
1-2-1 Planning Kiosks
These 1-2-1 kiosks offer you the opportunity to discuss specific topics tha... Read More
KPMG Coffee Area
If you need five minutes to rest your feet, half and hour to build a checkl... Read More
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